# Performing a Pathping/Traceroute

## What is a Pathping?

A Pathping is a Windows application which greatly assists when troubleshooting intermittent link issues. At times, our support team might ask you to perform a Pathping to a specific destination.

## How to perform a Pathping?

1. Firstly, unless advised otherwise by our support team, ensure that you are connected to the router using a cabled device.
2. Open Command Prompt. To do this, click on the Windows/Start button, and type **CMD** Find and click on **Command Prompt** in the list.
3. A separate, black window will open. Type **pathping www.google.com** (or whichever website our support team advises you enter) and press **ENTER**
4. Pathping will start the test. Note that the test will take about 4 minutes to complete. Wait until the test finished with a **Trace Complete** message.
5. If required, take a screenshot of the result, and email it back to our support team.

[![pathping1.png](https://bookstack.interworks.in/uploads/images/gallery/2022-05/scaled-1680-/QJRLCw72VTcIStGl-pathping1.png)](https://bookstack.interworks.in/uploads/images/gallery/2022-05/QJRLCw72VTcIStGl-pathping1.png)

[![pathping2.png](https://bookstack.interworks.in/uploads/images/gallery/2022-05/scaled-1680-/kisdmAgojHA4p2ry-pathping2.png)](https://bookstack.interworks.in/uploads/images/gallery/2022-05/kisdmAgojHA4p2ry-pathping2.png)

## How to take a screenshot?

Sometimes our support team might ask you to take a screenshot of your pathping results and email it to us. Please see [this link](https://bookstack.interworks.in/books/self-tests/page/taking-a-screenshot "How to take a screenshot") on how to take a screenshot.