Request an Internet service change

Introduction

An internet service change can be requested online from the portal. 

1. Log into the portal at https://splynx.interworks.in/
2. Click on the arrow on the top left corner of the page to expand the menu, then browse to My products -> My services.

   

   
   
   
3. Find the applicable service. Click on the Change Plan icon 

   

   
   
   
4. On the Request to change service window, select the start date for the new service, as well as the new plan. A message is required to proceed.

   

   
   
   
5. Click on Apply to submit the service change request to our support team. 
   

IMPORTANT: Note that with most of our internet services, we separate the Line Rental and Data packages into two separate items. Were applicable, ensure that you request a service change for both the Line Rental and the Data service.

Ex: To upgrade a Frogfoot FTTH 50/50Mbps line to a Frogfoot FTTH 100/100Mbps line, ensure that you request an upgrade for the Internet Service called "Frogfoot FTTH50/50Mbps" as well as the service called "Frogfoot FTTH 50/50Mbps Line Rental"

Notes

• Downgrades can only be processed on the 1st of a month
• Downgrade requests must reach us at least 7 days before month end
• Upgrade requests can be processed at any time during the month. Note that it can still take a couple of days for an upgrade to be processed, especially when we have to liaise with external parties like a Fibre Network Operators (ex Vumatel, Octotel etc)