# Request an Internet service change ## Introduction An internet service change can be requested online from the portal. 1. Log into the portal at [https://splynx.interworks.in/](https://splynx.interworks.in/) 2. Click on the arrow on the top left corner of the page to expand the menu, then browse to **My products -> My services.**[![image.png](https://bookstack.interworks.in/uploads/images/gallery/2026-01/scaled-1680-/MkVh7WAWAOCVFWst-image.png)](https://bookstack.interworks.in/uploads/images/gallery/2026-01/MkVh7WAWAOCVFWst-image.png) 3. Find the applicable service. Click on the **Change Plan** icon [![image.png](https://bookstack.interworks.in/uploads/images/gallery/2026-01/scaled-1680-/EwA4UgK3a405LLBZ-image.png)](https://bookstack.interworks.in/uploads/images/gallery/2026-01/EwA4UgK3a405LLBZ-image.png) 4. On the **Request to change service** window, select the start date for the new service, as well as the new plan. A message is required to proceed. [![image.png](https://bookstack.interworks.in/uploads/images/gallery/2026-01/scaled-1680-/CwbLbeo5ItqTH5y2-image.png)](https://bookstack.interworks.in/uploads/images/gallery/2026-01/CwbLbeo5ItqTH5y2-image.png) 5. Click on **Apply** to submit the service change request to our support team.

IMPORTANT: Note that with most of our internet services, we separate the **Line Rental** and **Data** packages into two separate items. Were applicable, ensure that you request a service change for both the **Line Rental** and the **Data** service. Ex: To upgrade a Frogfoot FTTH 50/50Mbps line to a Frogfoot FTTH 100/100Mbps line, ensure that you request an upgrade for the Internet Service called **"Frogfoot FTTH50/50Mbps"** as well as the service called **"Frogfoot FTTH 50/50Mbps Line Rental"**

## Notes - Downgrades can only be processed on the 1st of a month - Downgrade requests must reach us at least 7 days before month end - Upgrade requests can be processed at any time during the month. Note that it can still take a couple of days for an upgrade to be processed, especially when we have to liaise with external parties like a Fibre Network Operators (ex Vumatel, Octotel etc)