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Request an Internet service change

Introduction

An internet service change can be requested online from the portal. 

  1. Log into the portal at https://splynx.interworks.in/
  2. BrowseClick on the arrow on the top left corner of the page to expand the menu, then browse to ServicesMy products -> ServicesMy services.

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  3. Find the applicable service. Under Actions, clickClick on the Change Plan icon 

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  4. On the ChangeRequest tariffto change service window, select the start date for the new service, as well as the new plan. A briefmessage descriptionis andrequired priceto for the new plan will be displayed proceed.

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  5. Click on RequestApply tariff plan change
  6. A new Create ticket window will open. Verify the details, add an additional message/instruction if required, and click on Create to submit the service change request to our support team. 

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IMPORTANT: Note that with most of our internet services, we separate the Line Rental and Data packages into two separate items. Were applicable, ensure that you request a service change for both the Line Rental and the Data service.

Ex: To upgrade a Frogfoot FTTH 50/50Mbps line to a Frogfoot FTTH 100/100Mbps line, ensure that you request an upgrade for the Internet Service called "Frogfoot FTTH50/50Mbps" as well as the service called "Frogfoot FTTH 50/50Mbps Line Rental"

Notes

  • Downgrades can only be processed on the 1st of a month
  • Downgrade requests must reach us at least 7 days before month end
  • Upgrade requests can be processed at any time during the month. Note that it can still take a couple of days for an upgrade to be processed, especially when we have to liaise with external parties like a Fibre Network Operators (ex Vumatel, Octotel etc)
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