Performing a Pathping/Traceroute

What is a Pathping?

A Pathping is a Windows application which greatly assists when troubleshooting intermittent link issues. At times, our support team might ask you to perform a Pathping to a specific destination.

How to perform a Pathping?

1. Firstly, unless advised otherwise by our support team, ensure that you are connected to the router using a cabled device.
2. Open Command Prompt. To do this, click on the Windows/Start button, and type CMD Find and click on Command Prompt in the list.
3. A separate, black window will open. Type pathping www.google.com (or whichever website our support team advises you enter) and press ENTER
4. Pathping will start the test. Note that the test will take about 4 minutes to complete. Wait until the test finished with a Trace Complete message.
5. If required, take a screenshot of the result, and email it back to our support team.

How to take a screenshot?

Sometimes our support team might ask you to take a screenshot of your pathping results and email it to us. Please see this link on how to take a screenshot.